Service Professional - Plumbing Drain Service Technician

Location: Muncie, IN
Date Posted: 05-17-2017
A leading home services company in central Indiana has an immediate need for a Service Professional for their Plumbing Drain Division due to their rapid growth.  They focus primarily in the residential market but also operate a commercial department. 

The position of Service Professional is an important one with our company.  This is the person who enters our customers’ homes and successfully diagnoses the plumbing and drain  issue and provides options for the repair.  Our customer service system is designed to provide a world class experience while making the home more comfortable.  
Responsibilities include but not limited to:
  • Diagnose, repair, and solve plumbing and drainage issues
  • Follow all safety guidelines as specified by company to ensure safety is always a priority
  • Perform the health and safety checkup of the customers plumbing and drain system
  • Perform all work in accordance with local codes and up to our Installation Standards
  • Convert 40% of prospective customers to our Family Plan
  • Convert 10% of service and maintenance calls into a Lead for replacement
  • Achieve minimum weekly sales and accessory sales goals
  • Be in charge of your truck, your inventory, and your equipment
  • Keep them properly maintained, neat and clean, and in working order
  • Fill out all paperwork necessary to keep customer and dispatch informed
  • Previous plumbing and drain experience desired
  • Strong organization and communication skills
  • Ability to problem solve
  • Ability to get along well with others
  • Exceptional communication skills
  • Outstanding customer service skills
  • Ability to travel within central Indiana
  • Physically able to lift equipment up to 75 lbs.
  • Clean Motor Vehicle Record
Compensation & Benefits
This position is full-time.  Compensation is a combination of bonuses and performance pay to equal an hourly wage ($20-$30 an hour), monthly bonus opportunities, Health Care options, retirement plan (after 1 year), and 4 weeks of Paid Time Off (after 1 year)

Jack Wolfe
Wolfe and Associates, Inc.
P 317.622.1186 Fax: 317.429.0448
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