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Customer Service Representative - Construction

Burlington, NC
Insurance Restoration company in Whitsett, NC seeks experienced Customer Service Coordinator / Project Manager Assistant. This position is all about communication, follow up and more follow up and communication- prove that and you are in!


Qualifications:
 
  • Over 4 years of customer service / client care experience 
  • Over 2 years Project Management  / Scheduling / Dispatching / Tracking
  • General understanding of remodeling, construction / restoration principles an asset
  • Excellent computer skills (email, excel, word, calendars, PDF, digital pictures, Xactimate*, Sage*)
  • Systematic and capable of organizing multiple jobs / activities at a time
  • Analytical and able to problem solve in a timely manner under intense circumstances.
  • Think outside the box to make adjustments and changes as required as situations dictate
  • Produce exceptional and well organized, documented job files
  • Maintains professional conduct, organization and communication skills to deliver extraordinary service to in house peers/team, insurance adjusters, agents, property managers and home owners
  • Will do what it takes to bring the project to conclusion on time, budget and with a happy customer (all of them!)
  • Clean Background check
  • Able to successfully pass periodic drug testing


*Experience with these programs not required, but a plus!   

Jack Wolfe
President
Wolfe and Associates, Inc.
P 317.622.1186 Fax: 317.429.0448
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